Privacy Policy & Terms of Service

In the course of providing our software development services, Zovio Technologies collects and processes various categories of information necessary for the effective delivery of our professional services. We collect personal identification details including but not limited to full names, email addresses, telephone numbers, business addresses, and other contact information provided by clients during initial consultations, project discussions, and ongoing communications. This information is essential for maintaining professional relationships, facilitating project coordination, and ensuring seamless communication throughout the development lifecycle.

We systematically gather comprehensive project specifications and technical requirements as provided by our clients, including detailed functional requirements, technical specifications, user stories, acceptance criteria, and any supplementary documentation that informs the development process. This information forms the foundation of our development work and is crucial for delivering solutions that meet or exceed client expectations. Additionally, we maintain detailed records of all communication exchanges, including email correspondence, meeting minutes, project updates, feedback sessions, and any other forms of professional interaction that occur during the project lifecycle.

Our technical data collection encompasses source code repositories, technical documentation, architectural diagrams, database schemas, API specifications, deployment configurations, and all related materials that are created, modified, or utilized during the development process. We also collect and process payment and billing information, including invoicing details, payment method information, transaction records, and financial correspondence necessary for the proper administration of our business relationship. Furthermore, we gather usage analytics and project monitoring data to assess system performance, user engagement patterns, and operational metrics that inform our continuous improvement processes.

Zovio Technologies maintains the highest standards of data security through the implementation of comprehensive technical and organizational measures designed to protect the confidentiality, integrity, and availability of all collected information. All data is stored on secure, enterprise-grade servers that employ industry-standard encryption protocols both at rest and in transit. Our infrastructure utilizes advanced encryption algorithms, including AES-256 encryption for data at rest and TLS 1.3 for data transmission, ensuring that sensitive information remains protected against unauthorized access, interception, or compromise.

We have established robust access control mechanisms that implement the principle of least privilege, ensuring that only authorized personnel with legitimate business needs can access specific categories of data. Our security framework includes multi-factor authentication, role-based access controls, regular access reviews, and comprehensive audit logging to monitor and track all data access activities. Additionally, we maintain secure backup systems with encrypted storage and regular testing of data recovery procedures to ensure business continuity and data preservation.

Our commitment to data security extends to regular security assessments, vulnerability testing, and compliance audits conducted by qualified security professionals. We continuously monitor our systems for potential threats, implement security patches and updates in a timely manner, and maintain incident response procedures to address any security concerns promptly and effectively. Data retention periods are carefully managed in accordance with legal requirements, contractual obligations, and legitimate business needs, with secure disposal procedures implemented when data is no longer required.

Zovio Technologies maintains strict policies regarding the sharing and disclosure of client information, ensuring that such sharing occurs only under specific, well-defined circumstances that serve legitimate business purposes or legal obligations. We may share relevant project information with authorized team members who are directly involved in the development, implementation, or support of your specific project. All team members are bound by comprehensive confidentiality agreements and are trained on data protection principles and privacy requirements to ensure the secure handling of sensitive information.

In certain circumstances, we may engage qualified third-party service providers who assist in the delivery of our services, such as cloud infrastructure providers, specialized development tools, payment processing services, or other technical service providers that are essential for project completion. Any such third-party engagement is governed by strict contractual agreements that include comprehensive data protection clauses, confidentiality requirements, and security standards that align with our own privacy and security commitments.

We may disclose client information when required by applicable law, legal process, or governmental request, including but not limited to court orders, subpoenas, or regulatory investigations. In such cases, we will make reasonable efforts to notify affected clients of such requests unless prohibited by law or court order. Additionally, we may share information with trusted business partners under strict confidentiality agreements when such sharing is necessary for the provision of enhanced services or specialized expertise that benefits our clients, always ensuring that such partnerships maintain the same high standards of data protection and confidentiality that we uphold.

As part of our professional software development practice, Zovio Technologies maintains and continuously develops a comprehensive knowledge base consisting of programming solutions, algorithmic approaches, architectural patterns, and coding methodologies that represent our accumulated expertise and professional capabilities. This knowledge base includes generic technical solutions, reusable code components, standard programming practices, and proven development methodologies that are not specific to any individual client project but rather represent industry best practices and our professional competencies.

Through our development work across various projects and clients, we continuously refine and optimize our technical approaches, development processes, and solution methodologies. This ongoing improvement process allows us to enhance the quality, efficiency, and effectiveness of our services while maintaining the highest standards of professional excellence. The knowledge and expertise gained through our professional practice contribute to our ability to deliver superior solutions and innovative approaches to complex technical challenges.

We utilize standard programming practices, commonly accepted coding patterns, established architectural principles, and widely recognized development methodologies across our projects to ensure consistency, maintainability, and adherence to industry standards. Our continuous improvement process involves the analysis of development patterns, the identification of optimization opportunities, and the evolution of our methodologies based on accumulated experience and industry developments. This approach enables us to provide increasingly sophisticated and effective solutions while maintaining our commitment to quality and professional excellence.

Zovio Technologies recognizes and respects the fundamental rights of individuals regarding their personal data and is committed to facilitating the exercise of these rights in accordance with applicable data protection laws and regulations. Individuals have the right to access their personal data that we process, including the right to obtain confirmation of whether we process their personal data, access to the personal data itself, and information about the purposes of processing, categories of data, recipients of the data, and retention periods.

Data subjects have the right to request correction of inaccurate personal data and the completion of incomplete personal data, taking into account the purposes of processing. Additionally, individuals may request the deletion of their personal data under certain circumstances, including when the data is no longer necessary for the original purposes, when consent is withdrawn, when data has been unlawfully processed, or when deletion is required for compliance with legal obligations. We also recognize the right to object to processing based on legitimate interests and the right to restrict processing under specific circumstances defined by applicable law.

We support data portability rights, allowing individuals to receive their personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller where technically feasible. Individuals also have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights, individuals may contact us using the information provided in this policy, and we will respond to such requests within the timeframes required by applicable law, taking appropriate measures to verify the identity of the requesting individual.

Zovio Technologies provides comprehensive custom software development services encompassing the full spectrum of software creation, from initial concept and requirements analysis through design, development, testing, deployment, and ongoing support. Our services are tailored to meet the specific needs and requirements of each client, ensuring that delivered solutions align with business objectives, technical specifications, and quality standards. The scope of our services includes but is not limited to web application development, mobile application development, enterprise software solutions, system integration, database design and implementation, and related technical consulting services.

All project specifications, deliverables, timelines, milestones, and specific terms of engagement will be detailed in separate project agreements, statements of work, or service contracts that supplement these general terms and conditions. These project-specific documents will outline the precise scope of work, technical requirements, acceptance criteria, delivery schedules, and any special terms or conditions that apply to the particular engagement. Such project agreements form an integral part of our contractual relationship and should be read in conjunction with these general terms and conditions.

Timeline commitments and milestone schedules are established on a project-specific basis, taking into account the complexity of the work, resource requirements, client availability for reviews and feedback, and any external dependencies that may impact project delivery. We are committed to meeting agreed-upon deadlines and will communicate proactively regarding project progress, potential delays, or any factors that may affect the delivery schedule. Any modifications to timelines or milestones will be documented through formal change management processes and require mutual agreement between all parties.

Payment schedules, amounts, and terms are established and detailed in individual project agreements, with payment structures typically based on project milestones, deliverable completion, or other mutually agreed-upon criteria. All projects require a non-refundable deposit before commencement of work, with the deposit amount specified in the relevant project agreement. This deposit serves to secure our commitment to the project and covers initial project setup, resource allocation, and preliminary development activities.

Late payment penalties will be applied to overdue invoices in accordance with the terms specified in individual project agreements, typically calculated as a percentage of the outstanding amount per month or portion thereof. We reserve the right to suspend work on projects where payments are significantly overdue until all outstanding amounts are brought current. Currency specifications, accepted payment methods, and detailed payment procedures will be clearly outlined in project-specific agreements to ensure clarity and mutual understanding of financial obligations.

All fees are exclusive of applicable taxes, duties, or other governmental charges, which will be added to invoices as required by law. Clients are responsible for any bank charges, wire transfer fees, or other transaction costs associated with payment processing. In cases of project cancellation or early termination, payment obligations for completed work and incurred expenses remain in effect, with specific terms governing such situations detailed in individual project agreements.

Our project delivery methodology follows a structured, milestone-based approach that ensures systematic progress tracking, quality control, and client involvement throughout the development process. Each project is divided into clearly defined phases with specific deliverables, acceptance criteria, and review points that allow for regular assessment of progress and quality. This approach facilitates early identification of any issues or concerns and enables timely course corrections to ensure successful project completion.

Client review and acceptance procedures are established for each project milestone, providing structured opportunities for client feedback, testing, and approval of delivered components. These procedures include defined timeframes for client review, clear criteria for acceptance or rejection of deliverables, and processes for addressing any issues or concerns that may arise during the review process. We encourage active client participation in these review processes to ensure that delivered solutions meet expectations and requirements.

Change request protocols are implemented to manage any modifications to project scope, requirements, or specifications that may arise during the development process. All change requests are evaluated for impact on timeline, budget, and resources, with formal documentation and approval required before implementation. Our quality assurance standards encompass comprehensive testing procedures, code reviews, performance optimization, and adherence to industry best practices to ensure that delivered solutions meet the highest standards of quality, reliability, and performance.